Find Local Repairs ("we," "us," or "our") operates the website located at https://www.findlocalrepairs.com (the "Service"). This Privacy Policy applies to information collected through our website, phone calls, forms, and any related marketing activities.
1. Information We Collect
We collect information you voluntarily provide and information we gather automatically:
- Contact information — name, phone number, email address, service address, and ZIP code when you request a quote, submit a form, or place a phone call.
- Service details — the type of home repair you need, description of the issue, and preferred appointment time.
- Automatic data — IP address, approximate location (city / region derived from IP), device type, browser, referring URL, and pages viewed.
- Cookies and similar technologies — used for site functionality, analytics, and Google Ads conversion tracking / remarketing.
2. How We Use Your Information
- To connect you with a licensed independent contractor in your service area.
- To provide requested quotes, appointments, and follow-up communications.
- To respond to your questions and support requests.
- To operate, maintain, and improve the Service.
- To measure the performance of our advertising and prevent fraud.
- To comply with legal obligations.
3. How We Share Your Information
We only share the minimum information necessary with the following categories of recipients:
- Independent service providers / contractors in your service area so they can respond to your request.
- Service vendors that help us operate the Service (hosting, analytics, communication tools) under confidentiality obligations.
- Legal and safety — to comply with legal process, protect our rights, or prevent harm.
We do not sell your personal information for money. We do not share your information with unrelated third parties for their own marketing.
4. Cookies, Analytics & Advertising
We use cookies and similar technologies for the following purposes:
- Essential — required for the Service to function.
- Analytics — e.g., Google Analytics, to understand how visitors use the site.
- Advertising — e.g., Google Ads conversion tracking and remarketing to measure ad performance and show relevant ads.
You can control cookies in your browser settings or opt out of interest-based advertising at aboutads.info/choices and optout.networkadvertising.org. You may also opt out of Google Analytics using the Google Analytics Opt-Out Browser Add-on.
5. Phone Calls & SMS Communications
By providing your phone number and clicking "Call," "Get Free Estimate," or a similar button, you consent to receive calls and text messages related to your service request from us or our independent contractor partners. Message and data rates may apply. Reply STOP to any text message to opt out. This consent is not required as a condition of purchase.
6. Your Rights & Choices
- Access, correction, deletion — email support@findlocalrepairs.com to request access to, correction of, or deletion of your personal information.
- California (CCPA/CPRA) residents have the right to know, delete, correct, opt out of sale/sharing, and non-discrimination. We do not sell personal information for money; contact us to submit a request.
- EU/UK (GDPR) residents may also have the right to data portability and lodging a complaint with a supervisory authority.
- Do Not Track — we do not respond to DNT browser signals at this time, but you can control cookies as described above.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy or as required by law. Lead information is typically retained for up to 24 months for service, quality, and follow-up purposes.
9. Children's Privacy
The Service is not directed to children under 13 (or 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-Party Websites
Our site may link to third-party websites (for example, maps or social platforms). Their privacy practices are governed by their own policies, which we encourage you to review.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the "Effective date" above.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
- support@findlocalrepairs.com
- +1 (855) 660-4442
- 1201 Main Street, Dallas, TX 75201